PRIVACY POLICY
Heroes Electrical Contractors LLC
Effective Date: October 26, 2026
Heroes Electrical Contractors LLC (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect personal information when you visit our website, contact us, request an estimate, receive electrical services, or communicate with us by text message.
Information We Collect
We collect information you provide, including your name, phone number, email address, billing and service addresses, project details, photographs you submit, service history, and communications with us. We may maintain estimates, agreements, invoices, payment status, and records of your communication preferences and consent.
Our website and service providers may collect technical information such as IP address, browser type, device information, and website activity through cookies or similar technologies.
How We Use Information
We use information to respond to inquiries, prepare estimates, schedule and perform electrical services, coordinate permits and inspections, process payments, provide customer support, maintain business records, and communicate about your project.
Text Messaging
When you consent to receive text messages from Heroes Electrical Contractors LLC, we may send appointment confirmations, reminders, scheduling updates, estimate and invoice notifications, payment reminders, and customer service messages. Message frequency varies based on your requests and service activity. Message and data rates may apply.
Providing a phone number alone does not constitute consent to receive marketing text messages. If we offer promotional text messages, we will obtain the appropriate consent separately. Consent to marketing texts is not a condition of purchasing services.
Reply STOP to unsubscribe from text messages. Reply HELP for assistance, or contact us at 505-414-3513. Opting out of texts does not cancel an appointment, service agreement, or payment obligation; contact us directly about those matters.
Mobile Information and Consent
We do not sell or share mobile phone numbers, text messaging opt-in information, or consent records with third parties or affiliates for their marketing or promotional purposes.
We may provide necessary information to service providers that help us deliver messages and operate our business, solely to perform those services on our behalf.
Information Sharing
We may share information as necessary with providers that support scheduling, customer management, website hosting, communications, and payment processing, including Jobber. We may also share necessary project information with authorized workers, subcontractors, utilities, and permitting or inspection authorities to complete your services.
We may disclose information when required by law or when reasonably necessary to protect legal rights, prevent fraud, or address security concerns.
Payments
Electronic payments are handled through payment processors. Their handling of payment information is subject to their own privacy policies. Please do not send credit card numbers or other sensitive financial information by ordinary text message or email.
Information Security and Retention
We use reasonable administrative and technical safeguards intended to protect personal information and limit access to those who need it for business purposes. No electronic system or transmission is completely secure.
We retain information as reasonably necessary to provide services, maintain warranty and business records, meet tax and legal obligations, and resolve disputes.
Your Choices
You may contact us to request access to, correction of, or deletion of your personal information. We will review requests subject to applicable law and legitimate recordkeeping requirements. We may need to verify your identity before fulfilling a request.
You can manage cookies through your browser settings. Disabling cookies may affect website features.
Third-Party Services
Our website may contain links or tools provided by other companies. Their privacy practices are governed by their own policies.
Policy Updates
We may update this policy by posting a revised version on this page and changing the effective date.
Contact Us
Heroes Electrical Contractors LLC
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]
Phone: 505-414-3513
Email: Ginom@heroeselectrical.com
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